Technical Support
 

PRIVACY POLICY

If a customer wants to opt out from our service, he or she can contact us through contact us form, email or directly calling our tollfree number.

NOTE:


We do not store credit card details nor do we share customer details with any third parties.

Support Helpline Privacy Policy


Support Helpline privacy policy is for cyber protection and privacy for the users. The service is termed as user defined services owned and operated by Support Helpline By submitting your information to website or through another medium, acceptance of the policy is considerable.

Delivery Policy


Support Helpline provides instant technical support for its customer. It may take 40 minutes to 48 hours to resolve the issue depends upon the severity of the problem.

Please go through these policies


Information and its use, when customer provides any information through, emails, phone or websites, it is confidential for us and we never share or disclose it to others.

Support Helpline collects information from the users by using the toolbars.

Personal Information


It is mandatory for the users to provide required personal information which identifies you so that we will be aware of our users and their requirements. The user needs to fill the registration form first, in order to utilize the Support Helpline services. During registration, the user must give all the necessary details like, First and Last name, contact no, e-mail id, postal address, personal identifier etc.

These details are used to contact you for the products and services you have asked for. It includes re-registration/renewal notifications, special offers and surveys on improving our services.

Payment Transaction


Support Helpline doesn't use credit card details on phone. Representative of Support Helpline can ask user to enter his/her credit card details himself on the secure payment page /payment gate.

Access


While requesting technical support you may be requested to provide access for your computer by representative of Support Helpline to resolve the problem in your computer.

Support Helpline uses qualified tools which ask user to grant control of his or her computer to an expert over the internet so that the technical support personal could diagnose & resolve the problems. Experts are not allowed to use the Access Software until and unless they have received adequate training in its use and users have consented to grant control. In addition Experts will not use access tools to obtain confidential or sensitive information stored on user computer or network, or cause user to experience system problems.

Diagnostic Tool


Support Helpline online diagnoses application and may collect a wide variety of useful information about the condition of computer system and the applications on it.

This information is packaged into a document containing all the essential details needed by Support Helpline and is sent securely over the internet to the Support Helpline server or a third party server appointed by Support Helpline . Support Helpline analyses the information to help in diagnosing and solve end user problems. The information collected by the Support Helpline application will not contain any sensitive information such as websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles etc.

Use of the access and diagnostic applications is also subject to the terms of use in the respective software license agreements.

Sharing


Support Helpline will share aggregated demographic information with our partners, bank and advertisers. This is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the toolbar.

Notification of Changes


Support Helpline reserves the right to update its privacy policy anytime by posting changes online without notice to you. The most current version of the privacy policy can be viewed by clicking on the hypertext link located on our website www.supporthelpline.net Please go through the terms of privacy policy before submitting the related information to our website. If at any point of time, we will find the given contact information different from the current information, we will intimate you via mail as soon as possible.

Support Helpline will only use the data and the information according to its privacy policy under which the information was collected. If your mind strikes some questions related to the privacy policy of our website, you can mail directly to us at feedback@techesupport.net

REFUND POLICY


If there are one or more resolved issues, the fees for the Service will not be completed refundable. Non refundable amount (shipping, handling and delivery charges). Notwithstanding this Support Helpline may, at its sole discretion and on a case by case basis, agree to a refund of Plan fees after deducting charges for servicing the Customer.

The incident based plans are one time service, customer must check all regularities within 30 days, if face any problem he or she could contact Support Helpline on info@supporthelpline.net, Support Helpline will revert you & provide adequate solution.

If the problem comes up again we will try to fix the issue first without charging any amount and in case we are not able to resolve the issue Support Helpline will refund adequate amount to the customer, depending on the criteria, partial or full amount will be refunded. The refund will be processed and will take 9-15 days working days to show as credit in the customer"s account through which payment was made.

We want you to be fully satisfied with every hardware product that you purchase or get hardware repairing service from http://supporthelpline.net . If you are not satisfied with an item or services, you may return the item up to 30 days after the original purchase date to receive it. Product must be in its real state (non damaged)

The issue for which refund is requested either has to be the same or correlated to primary issue as mentioned confirmation email or the agreement signed by the customer. For example if there was printer related issue and customer is complaining for yahoo mail account,Support Helpline will not consider as a correlated case And in such cases no refund will be issued.

REFUND POLICY FOR HARDWARE SUPPORT


We want you to be fully satisfied with every hardware product that you purchase or get hardware repairing service from http://supporthelpline.net . If you are not satisfied with an item or services, you may return the item up to thirty days after the original purchase date to receive it. Product must be in its real state (non damaged)

Non refundable amount (shipping, handling and delivery charges).




Contact Our Technical Support Experts Team at 0800-098-8587.

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Support Helpline is an independent technical service provider of technical support for third party products. Support Helpline recommends read our Privacy policy & Refund Policy

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